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About Us

We've got people talking.

We’re on a mission to help teams do their best work. We’re winning awards and we’re generating some serious buzz.

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Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.

In this guidebook you'll discover:

The different types of AI and how they can streamline tasks and processes

A framework for applying support automation at your workplace

Tips for choosing solutions that prioritize data security and privacy

To keep growing in 2024 and beyond, businesses need to invest in AI today.

Offering support isn't enough in today's world—instead, automating support processes is essential to keep up with demand and deliver satisfying experiences.

The State of Support Automation 2024