About Us

We've got people talking.

We’re on a mission to help teams do their best work. We’re winning awards and we’re generating some serious buzz.


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Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the incubator. Proudly headquartered in St. Louis.

In this guidebook you'll discover:

How to supercharge self-service with tech that deflects more tickets than ever. 

Download the Contact Center Guidebook

Ways to support agents' ability to increase efficiency and improve experiences for customers.

Methods to transform your Contact Center into a revenue driver with proactive campaigns.

Download the guidebook today and take the first step in your Contact Center's AI future.

As industry pressures mount and customer expectations rise, AI and automation offer Contact Centers achievable solutions that free up teams to do their best work. 

Whether you're a skeptical AI newbie or an eager advocate, this guide will help you understand where to start and how to do more.

The Contact Center Guidebook