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We’re on a mission to help teams do their best work. We’re winning awards and we’re generating some serious buzz.
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Real-time agent assist: Instant guidance and knowledge delivery to agents during customer interactions, improving accuracy, speed and satisfaction
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Automated QA: Continuous evaluation of every conversation for consistent quality, compliance and coaching insights without manual effort
Conversation Intelligence: Actionable insights on customer intent, trends and sentiment that optimize operations and automation strategies
Now, with Creovai’s real-time agent assist and conversation intelligence enhancing Capacity’s suite of support tools, businesses can harness AI that listens, learns and acts to help customers and agents alike.
Capacity Acquires Creovai
Capacity now offers:
80% reduction in manual QA time
70% reduction in agent training time
32% reduction in agent attrition
Capacity's AI-powered support automation platform already helps organizations optimize every interaction across channels.
Automate every interaction, enhance every conversation and elevate every experience—for customers and employees alike. Learn more about the Capacity platform today.
Capacity, with new tech from Creovai, empowers contact centers with real-time agent assist and conversation intelligence.
Creovai’s technology adds several key capabilities to Capacity:
Now, Capacity customers like DSW, KraftHeinz, and Nvidia can reduce support costs and optimize the entire customer support journey with:
Improved agent performance: Real-time guidance helps agents to navigate conversations with confidence and speed, giving the right answer every time.
Automated quality assurance and compliance: Automated QA monitors all interactions, identifying coaching opportunities and lowering compliance risk.
Deeper customer insights: Conversation intelligence identifies customer sentiment and operational trends to help businesses act more strategically.