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Built to Help Your Agency

Drive Real Results

Textel is a business texting platform designed to improve your customer experience through AI and human-powered conversations.

Connect With Your Policyholders 1:1

Drive personalized experiences with 1:1 conversational texting. Have two-way conversations with you customers using agent-driven or agentless SMS and MMS. Share pictures or links to give them quick access to the information they need and build loyalty. Then, track conversation history using Textel in your existing customer platform for constant improvment.


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Reach More Customers

Send one-off mass texts to tell your contacts about a change in your hours. Or, schedule out a full-scale drip campaign to connect en masse. Then, when your contacts reply, they'll move to a 1:1 conversation with your agents. And you'll have full visibility into your performance analytics for constant improvement.


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We have a series of demographic questions we have to ask with incoming callers. When we got it set up for the system to automatically ask those questions for us, that greatly helped in terms of the duration of time that a text takes. At the point where it's given to an agent, we already have so much information

Margaret Telsch-Williams, Contact Center Director | 211 Virginia

Textel is trusted by 1500+ brands around the world.

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Cut Down Your Repetitive Tasks

Say goodbye to tedious tasks with Textbots. Save energy and time, letting a TextBot handle simple incoming questions and requests - like rescheduling appointments, sharing self-service tools, and providing order updates. Make interactions agentless and free up your team to tackle more complex problems for an improved customer experience.


Turn Your Texts Into Relationship-Building Experiences

Use conversational and AI-powered texting plus Blast messaging to connect with your policyholders on the tools your team is already comfortable with. Since we're built to help Big I agencies, your connections become easy, with either agent-driven or agentless SMS and MMS.